Terms of service
TERMS OF SERVICE — US & CANADA
Last Updated: August 4, 2025
These Terms of Service describe the general terms and conditions applicable to travel-related services offered, marketed, or arranged by Unlimited Luxury Resorts, Inc., operating under the brand Caribe Todo Incluido ("CTI," "we," "us," or "our"), through www.caribetodoincluido.com, WhatsApp, email, phone, payment links, authorized sales channels, or other official communication channels.
These Terms are intended for customers located in the United States and Canada. Customers located in Mexico may be subject to separate terms, notices, or policies issued by LETS LEISURE GROUP S.A. DE C.V.
By submitting an inquiry, requesting a quote, making a payment, confirming a reservation, or using our services, you acknowledge that you have read, understood, and accepted these Terms, our Refund Policy, our Privacy Policy, and any written service-specific terms disclosed before confirmation.
Role of CTI
CTI markets, promotes, arranges, and assists with travel-related services, which may be provided by hotels, resorts, vacation clubs, tour operators, transportation providers, online travel agencies (OTAs), suppliers, cruise operators, activity providers, insurance providers, or other travel service providers.
Unless expressly stated in writing, CTI does not own, operate, manage, or control the hotels, resorts, airlines, transportation companies, tour operators, vacation clubs, cruise lines, insurance companies, or other providers associated with the travel services offered.
The applicable travel service provider is responsible for delivering the service according to its own terms, conditions, policies, availability, eligibility rules, and operational standards.
Products and Services
CTI may offer or arrange travel-related products and services, including but not limited to:
- Hotel stays
- Vacation packages
- Promotional vacation club rates
- Travel certificates or promotional certificates
- Tours and activities
- Airport transfers and transportation services
- Room upgrades or add-ons
- Cruises
- Insurance products
- Special promotions
- Discounted or supplier-direct rates
- Other tourism-related services
Each service may be subject to its own availability, eligibility requirements, cancellation deadlines, refund conditions, date-change rules, provider restrictions, and written terms.
Promotional and Vacation Club Rates
Certain promotional rates, sponsored rates, vacation club rates, travel certificates, or special offers may be made available through participating vacation club partners or other travel providers.
These rates may require specific eligibility conditions, including but not limited to age, marital status, relationship status, nationality, residence, income, employment status, credit card ownership, travel party composition, or attendance at a vacation club presentation.
Eligibility requirements vary by provider and promotion. CTI will disclose the applicable requirements before the service is confirmed.
Failure to meet or comply with the applicable requirements may result in denial of service, loss of promotional benefits, additional charges, penalties, or cancellation by the applicable provider.
Customer Responsibilities
The customer is responsible for:
- Reviewing all written terms before confirming a reservation or travel service
- Providing accurate and complete information
- Confirming that all travelers meet the applicable eligibility requirements
- Reviewing travel dates, destination, hotel, inclusions, exclusions, and restrictions
- Ensuring all travelers have valid travel documents
- Complying with the provider's rules, policies, check-in requirements, and conduct standards
- Attending any required presentation or appointment when applicable
- Making payments only through authorized CTI payment channels
The customer may not claim lack of knowledge of terms, requirements, restrictions, or written disclosures that were provided before confirmation.
Pricing, Currency, and Availability
Prices may vary based on destination, provider, travel dates, room category, occupancy, season, availability, promotional inventory, taxes, fees, exchange rates, and provider conditions.
Any price displayed in advertising, social media, email, WhatsApp, website content, or sales material is subject to confirmation before payment or booking.
Unless expressly stated in writing, pricing does not guarantee availability.
In the event of a pricing error, CTI reserves the right to correct the price before confirmation. The customer will be notified and may cancel without penalty if the corrected price is not acceptable.
Additional charges may apply for extra guests, minors, upgrades, transportation, tours, resort fees, taxes, insurance, special requests, or other services not expressly included in writing.
Payments and Authorized Channels
Payments must be made only through official CTI payment channels, including our official website (www.caribetodoincluido.com), authorized payment links, approved payment processors, or other written payment instructions issued by CTI.
No payment should be made in cash or to any unauthorized individual, sales representative, affiliate, independent promoter, third party, or unofficial account.
CTI is not responsible for payments made outside its authorized payment channels.
The customer is responsible for reviewing the payment amount, currency, service description, and applicable terms before completing payment.
Reservation Review and Confirmation
After a purchase, booking request, or payment, CTI may conduct a reservation review and confirmation process.
This process may include reviewing the travel plans, included services, eligibility requirements, provider conditions, cancellation deadlines, refund conditions, date-change options, and any applicable restrictions.
A reservation or travel service is considered confirmed once the customer verbally and/or electronically accepts the applicable terms and CTI begins processing the booking, certificate, promotional benefit, or travel service with the applicable provider.
The customer will receive written confirmation of the purchase and included services.
Refunds, Cancellations, Credits, and Changes
Refunds, cancellations, credits, date changes, balance-use options, and non-refundable conditions are governed by CTI's Refund Policy, the written terms disclosed before confirmation, and the applicable provider's policies.
Certain services may be non-cancellable, non-changeable, and non-refundable once confirmed.
Most travel services are subject to cancellation deadlines. The applicable deadline, penalty, refundability, credit option, or balance-use option may vary depending on the service purchased, provider terms, travel dates, rate type, and timing of the cancellation request.
CTI will disclose applicable cancellation, refund, change, credit, or balance-use conditions in writing before confirmation whenever such conditions apply.
Chargebacks and Payment Disputes
Initiating a chargeback or payment dispute after reservation confirmation does not automatically constitute a valid basis for refund.
CTI reserves the right to respond to any payment dispute with documentation of the confirmed reservation, accepted terms, written disclosures, payment records, and services processed.
Nothing in these Terms limits any rights the customer may have under applicable law or payment network rules.
Service-Specific Terms
Each travel service may be subject to specific terms established by the applicable travel service provider.
These service-specific terms may include cancellation deadlines, eligibility rules, minimum stay requirements, blackout dates, no-show policies, transferability restrictions, resort rules, presentation requirements, documentation requirements, check-in rules, occupancy limits, and penalties.
By confirming a service after receiving written notice of the applicable terms, the customer acknowledges and accepts the specific terms of that service.
Date Flexibility
Date changes may be available depending on the applicable service, provider terms, cancellation deadline, promotional inventory, and availability.
For certain promotional vacation club rates, one complimentary date change may be available, subject to the provider's terms and availability.
Additional changes, late changes, no-shows, cancellations after the applicable deadline, or cancellations after confirmation may be subject to penalties, restrictions, credits, balance retention, or loss of promotional benefits.
Transferable Reservations
A reservation, travel certificate, promotional certificate, or travel service may be transferable or giftable only when permitted by the applicable provider's terms.
The recipient must meet all applicable eligibility requirements and accept the specific terms of the rate, promotion, provider, or travel service.
Transfers are subject to review and approval before travel is confirmed.
Travel Documents and Entry Requirements
Customers are responsible for obtaining and carrying all required travel documents, including passports, visas, government-issued identification, entry permits, health documentation, or any other document required by the destination, airline, hotel, cruise line, tour operator, or government authority.
CTI may provide general guidance, but it is the customer's responsibility to verify current travel, entry, visa, health, and documentation requirements before travel.
CTI is not responsible for denied boarding, denied entry, immigration issues, missing documents, expired documents, or failure to comply with government or provider requirements.
Provider Responsibility and Limitation of CTI Responsibility
CTI acts as a marketer, arranger, intermediary, or booking assistance provider for travel-related services.
The applicable provider is responsible for the actual delivery, operation, quality, availability, safety, staffing, scheduling, and fulfillment of the travel service.
CTI is not responsible for acts, omissions, delays, cancellations, overbooking, service changes, accidents, injuries, losses, damages, weather events, government actions, force majeure events, provider bankruptcy, labor disruptions, or any other event outside CTI's direct control.
CTI's liability, if any, shall not exceed the amount paid directly to CTI for the specific service at issue, except where such limitation is prohibited by applicable law.
CTI will make commercially reasonable efforts to assist customers when an issue arises, but final resolution may depend on the applicable provider's policies and approval.
Exceptional Circumstances
In some cases, and depending on the specific service contracted and the provider's terms, a cancellation caused by a documented emergency, force majeure event, medical situation, travel disruption, or other exceptional circumstance may be reviewed for a possible travel credit, date change, partial refund, balance available for future use, or other flexible solution.
Approval is not guaranteed and remains subject to the applicable provider's policies.
CTI will actively assist customers in navigating the review process, including guidance on the documentation and information most likely to support a favorable outcome.
Customer Conduct and Accurate Information
Customers must provide truthful, complete, and accurate information during the inquiry, qualification, reservation, confirmation, and travel process.
Providing false, incomplete, misleading, or inconsistent information may result in denial of service, cancellation, additional charges, loss of promotional benefits, or penalties imposed by the applicable provider.
Customers must treat CTI staff, partners, providers, and other travelers respectfully and lawfully.
Brands, Trademarks, and Provider Names
All hotel names, resort names, brand names, logos, trademarks, service marks, and provider names belong to their respective owners.
No customer receives any ownership, license, or usage rights over CTI's name, brand, website content, advertising materials, or the names and brands of participating providers.
References to hotels, resorts, vacation clubs, or providers are for identification of travel services only and do not imply ownership or control by CTI.
Customer Feedback, Reviews, and Complaints
CTI encourages customers to contact us directly with any complaint, claim, concern, or request so we can review the matter and assist through the appropriate service channel.
Nothing in these Terms prohibits customers from sharing honest opinions, reviews, or experiences regarding CTI or the services received, provided such statements are truthful and lawful.
If a complaint, claim, or request relates to a provider's service, CTI may assist in gathering documentation and communicating with the applicable provider, but the final resolution may depend on that provider's policies and approval.
Privacy
CTI collects, uses, stores, and protects personal information in accordance with its Privacy Policy.
By using CTI's services, submitting an inquiry, requesting a quote, making a payment, or confirming a reservation, the customer acknowledges CTI's Privacy Policy and consents to the collection, use, and disclosure of personal information as described therein and as reasonably necessary to provide the requested services.
Updates to These Terms
CTI may update or modify these Terms from time to time.
The most current version will be posted on www.caribetodoincluido.com.
Changes will apply prospectively and will not alter written terms already accepted for a confirmed reservation or travel service, except where required by applicable law or agreed in writing.
Governing Law and Consumer Rights
These Terms are intended to apply to customers located in the United States and Canada, subject to applicable federal, state, provincial, and consumer protection laws.
Nothing in these Terms limits any non-waivable rights the customer may have under applicable law, payment network rules, or consumer protection regulations.
Where permitted by applicable law, disputes related to these Terms or services provided by CTI will be handled according to the laws and procedures applicable to the business entity, transaction, customer residence, and service involved.
Contact Information
For questions, claims, requests, or support, please contact us:
📧 info@caribetodoincluido.com
🌐 www.caribetodoincluido.com
👉 WhatsApp: +1 (786) 982-8988