Refund policy
REFUND POLICY Last Updated: August 4, 2026
Your Purchase, Protected Before Confirmation
At Caribe Todo Incluido, we are committed to transparency and to making sure you understand every step of your booking before your reservation or travel service is confirmed.
1. Refund Before Reservation Confirmation
Any payment made through our official website may be eligible for a full refund before the reservation confirmation process is completed, unless a specific non-refundable condition has been disclosed and accepted in writing before payment or confirmation.
The reservation confirmation process includes a review of your travel plans, included services, eligibility requirements, vacation club rate terms, hotel or resort participation, provider conditions, cancellation deadlines, refund conditions, date-change options, and any applicable restrictions.
Refund requests must be submitted before the reservation confirmation process is completed. If you request a refund before your reservation is confirmed and before your promotional benefits or travel services are activated, your refund will be processed to the original payment method within 5–10 business days, subject to your bank or payment provider's processing times.
Once the refund has been initiated, you will receive an email confirmation for your records, which you may use to track the refund with your bank or payment provider.
2. Reservation Review and Confirmation
After your purchase or booking request, a member of our reservations team will contact you to review your travel plans, confirm the services included, and explain the terms and conditions of the applicable travel service (including promotional rates, vacation club rates, hotel rates, packages, tours, transfers, upgrades, activities, or any other travel service).
Your reservation or travel service is considered confirmed once you verbally and/or electronically accept the applicable terms and conditions and CTI begins processing your booking with the applicable travel service provider.
You will receive written confirmation of your purchase and included services.
3. Non-Refundable After Confirmation
Once your reservation or travel service has been confirmed and your benefits, rate, booking, or service has been activated or submitted for processing with the applicable travel service provider, your purchase becomes final and non-refundable, except where otherwise required by applicable law or expressly stated in writing by CTI or the applicable provider.
This is because promotional rates, vacation club rates, discounted travel services, supplier-direct services, and similar rates may be made available under special terms, limited inventory, cancellation deadlines, and provider-specific requirements.
Initiating a chargeback or payment dispute after reservation confirmation does not automatically constitute a valid basis for refund under this Policy. CTI reserves the right to respond to any such dispute with documentation of the confirmed reservation, accepted terms, written disclosures, and services processed. Nothing in this Policy limits any rights you may have under applicable law or payment network rules.
4. If CTI Cannot Confirm Your Services
If CTI is unable to confirm the purchased services, included benefits, or applicable rate through the applicable travel service provider, you may be offered an alternative option of equal or comparable value.
If no suitable alternative is available or accepted, you will be eligible for a refund of the applicable amount paid for the unconfirmed service.
5. Exclusive Vacation Club Rates
Promotional rates offered through Caribe Todo Incluido may be made available through participating vacation club partners and are subject to eligibility requirements, hotel participation, availability, cancellation deadlines, and the specific terms disclosed during the reservation confirmation process.
Unless otherwise stated in writing, promotional vacation club certificates or benefits are valid for 12 months from the date of purchase.
Travel during peak seasons, including holidays such as Christmas, New Year's, and Easter, may be available subject to hotel participation, promotional inventory, and availability at the selected property.
6. Date Flexibility
Date changes may be available depending on the applicable service, provider terms, cancellation deadline, promotional inventory, and availability at the selected property or provider.
For certain promotional vacation club rates, you may request one complimentary date change at no additional cost, subject to availability and the applicable terms of the travel service provider.
Additional changes, late changes, no-shows, cancellations after the applicable deadline, or cancellations after confirmation may be subject to penalties, restrictions, travel credits, balance retention, or loss of promotional benefits, as disclosed during the reservation confirmation process.
7. Transferable Reservations
Your reservation, promotional certificate, or travel service may be transferred or gifted to another eligible traveler, provided the recipient meets the applicable requirements and agrees to the terms and conditions of the applicable rate, promotion, provider, or travel service.
Transfers are subject to review and approval before travel is confirmed.
8. Service-Specific Terms, Cancellation Deadlines, and Non-Refundable Services
Each travel service may be subject to specific cancellation, change, refund, credit, balance-use, or availability conditions established by the applicable travel service provider.
These services may include, but are not limited to, hotel stays, vacation packages, vacation club rates, tours, transfers, upgrades, special promotions, discounted rates, last-minute offers, seasonal offers, supplier-direct rates, insurance products, cruises, activities, or other travel-related services.
Most travel services are subject to a cancellation deadline. The applicable deadline, penalty, refundability, credit option, balance-use option, or change policy may vary depending on the service purchased, provider terms, travel dates, rate type, and timing of the cancellation request.
Certain services may be non-cancellable, non-changeable, and non-refundable once confirmed.
When a service is non-refundable, subject to a cancellation deadline, or subject to special cancellation, change, refund, credit, or balance-use restrictions, CTI will disclose the applicable conditions to the customer in writing before the service is confirmed. Written disclosure may be provided by email, WhatsApp, text message, invoice, payment link, booking summary, confirmation form, or any other written communication used during the reservation process.
By confirming the service after receiving written notice of the applicable terms, the customer acknowledges and accepts the specific cancellation, change, refund, credit, and balance-use conditions of that service.
9. Exceptional Circumstances
In some cases, and depending on the specific service contracted and the provider's terms, a cancellation caused by a documented emergency, force majeure event, medical situation, travel disruption, or other exceptional circumstance may be reviewed for a possible travel credit, date change, partial refund, balance available for future use, or other flexible solution.
Approval is not guaranteed and remains subject to the applicable provider's policies. However, CTI will actively assist customers in navigating the review process, including guidance on the documentation and information most likely to support a favorable outcome.
10. Additional Services
Refund, cancellation, change, credit, or balance-use policies for additional services purchased separately may vary depending on the applicable provider and the specific terms disclosed at the time of purchase or confirmation.
11. Our Commitment to You
Before any reservation or travel service is activated, confirmed, or submitted for processing, CTI will provide the customer with the applicable cancellation, change, refund, credit, or balance-use conditions in writing.
Because cancellation and refund terms may vary depending on the travel service provider, any service not specifically covered by this Refund Policy will be subject to the written terms disclosed to the customer before confirmation.
CTI's goal is to provide clear information, avoid surprises, and, whenever permitted by the applicable provider's policies, support flexible solutions for the customer — including date changes, travel credits, balance retention, or other available alternatives.
We are here to help you travel with confidence.
If you have questions before booking or before completing your reservation confirmation process, please contact us.
Contact Us
📧 info@caribetodoincluido.com
🌐 www.caribetodoincluido.com
👉 WhatsApp: +1 (786) 982-8988