Refund policy
Your Investment in a Worry-Free Vacation
We understand the importance of investing in your vacation, and we're committed to transparent practices.
- Your Purchase is Secure: Any payment made through our official website or online store is eligible for a refund.
- Verification Call: After your purchase, our reservations team will call you to confirm your travel plans and ensure you're happy with the services included. We'll also review the terms and conditions of the exclusive rates offered by the Vacation Clubs.
- Refund Policy: Once your services are confirmed during the verification call, your payment is no longer refundable as your benefits are activated and reservations are processed.
- Special Rates and Flexibility: Our hotel promotions and services are subsidized by the Vacation Club. These exclusive rates are valid for 12 months, giving you plenty of time to choose your travel dates, even during peak seasons like Christmas, New Year's, or Easter. You also have the flexibility to make one date change at no extra cost.
- Transferable Services: You can transfer or gift your booked services to someone else, as long as they agree to the terms and conditions.
- Other Hotel Services: Refund policies for other hotel services may vary.
Our Promise: We're committed to providing clear, written confirmation of your purchase with Caribe Todo Incluido. We value your trust, and we'll ensure you receive the same level of support when you're ready to use your services.
Ready to Travel? If you have any questions before booking, we're happy to help! Chat with us on 👉 WhatsApp